Welcome to the Hush Clean Limited Support page. We’re committed to providing prompt and helpful assistance to all our customers. Whether you have a question, concern, or need help with our services, we’re here to support you.
1. How to Reach Us
If you need any support, feel free to contact us through the following methods:
Email: info@hushclean.co.uk
Phone: +44 7311238040
Website: https://hushclean.co.uk
Our customer support team is available Monday to Saturday, 9:00 AM – 6:00 PM.
2. Common Support Topics
We help customers with the following:
- Questions about bookings or scheduling
- Payment and invoicing inquiries
- Service changes or cancellations
- Reporting service issues or dissatisfaction
- Requesting custom cleaning solutions
- Lost property or item reporting
3. Booking Support
Need help booking a service?
- Visit our Bookings page to select a service and time.
- If you’re unsure which service suits your needs, email or call us, and we’ll guide you.
- For urgent or same-day cleaning requests, please call for faster assistance.
4. After-Service Support
We strive to provide top-quality cleaning. If you’re not satisfied:
- Please contact us within 24 hours of the service.
- Include your booking reference, issue details, and photos if applicable.
- We will investigate and may offer a free re-clean if necessary.
5. Cancellations & Rescheduling
- To cancel or reschedule, please inform us at least 24 hours in advance.
- Cancellations within 24 hours may result in a fee as outlined in our Terms.
- Call or email to make any changes to your booking.
6. Payment & Billing Help
Having trouble with payment?
- Ensure your payment method is valid and funds are available.
- For invoice copies or billing details, contact our support team.
- Late fees and payment policies are explained in our Terms and Conditions.
7. Feedback & Suggestions
We value your feedback!
- Share your experience by emailing us or leaving a review.
- Suggestions for service improvements are always welcome.
- All feedback is reviewed by our management team for quality control.
8. Emergency Support
For urgent cleaning needs or issues, please call us directly:
📞 +44 7311238040
While we do not offer 24/7 support, we aim to respond to all emergency messages as quickly as possible.
9. Service Limitations
Please note:
- We do not offer pest control, biohazard cleanup, or services outside our service areas.
- Check our Service Areas page or contact us to confirm availability in your location.
10. Stay Updated
For updates on our services, working hours during holidays, or changes to policies:
- Visit our website announcements
- Follow us on social media
- Subscribe to our newsletter
If you need further help, don’t hesitate to reach out.
Hush Clean Limited – Keeping your space clean, safe, and stress-free.